Executive M.S. Business Analytics | Data Science and Machine Learning
I’m a professional with 15 years of experience in customer relations and eight years of experience using data to improve processes and achieve company and customer goals.
Digital transformation and innovation are my passions; I enjoy using technology to help humanity live better and safer.
MY STRENGTHS
Ambition
I'm passionate about what I do and always look forward to the next challenge.
Creativity
Fearless in looking outside the box to find solutions to a problem or find more effective ways to achieve my goal.
Communication
I captivate my audience through storytelling and simplify technical concepts for effective communication with diverse audiences.
Empathy
I acknowledge people’s points of view and use technology with respect and ethics.
MY EXPERIENCE
Data Analyst @ Lockheed Martin Aerospace
May 2022 - August 2022
Supported the People Analytics & Technology team at LM Aero by contributing to data-driven initiatives focused on enhancing workplace culture and employee satisfaction. Led a project to improve the employee offboarding experience and used R to extract actionable insights into employee priorities. Separately, applied machine learning in Python to classify open-ended survey responses, enabling more efficient analysis of employee feedback.
Performance Improvement Analyst @ BSW Orthopedic and Spine Hospital at Arlington
July 2020 - May 2022
Achieve a lower readmission rate for patients after orthopedic surgeries by creating procedures using available technology to educate, track, and guide patients on their lung health.
Compliance Analyst @ Northwell Mather Hospital
February 2013 - April 2019
Successfully digitalized processes that helped improve patients’ quality of life and enabled the department to create and achieve goals.
Registered Respiratory Therapist @ Mercy Hospital of Buffalo
October 2010 - October 2012
Developed and maintained positive customer relationships with individuals from diverse backgrounds and ages by translating technical information for non-technical audiences to improve customer understanding and satisfaction.
EDUCATION
The University of Texas at Dallas
M.S. in Business Analytics | Data Science
Professional Certificate in Applied Machine Learning
August 2020 - May 2023
Stony Brook University of NY
B.S. in Respiratory Care
Certificate in Polysomnography
August 2005 - June 2010
AWARDS
Service of Excellence
Honored to have been an eight-time recipient of this award; it represents my compassionate care toward the customer and my passion for excellence in all my work.
Phi Kappa Phi Honor Society
Proud member and I uphold its motto, ‘Let the love of learning rule humanity’ every day.
KIND WORDS
